Do you provide good customer service? The answer to that question really isn’t for you to decide. Your customers make the ultimate determination of whether or not your organization actually has outstanding customer service. So, when trying to do a “customer service checkup”, you have to pay attention to what customers experience when doing business [...]

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As a small business owner or other professional, it’s important to practice proper business etiquette at all times. One of the most common etiquette breaches in the modern world relates to cell phone usage. When you, and your employees, are interacting with customers, networking contacts, and the general public, it’s essential to limit your cell [...]

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With the holiday season fast approaching, it’s essential for small business owners to think about what they can do to make sure their best customers know they are appreciated. While it’s always important to let customers know that you value them and their business, it’s certainly a good idea to do something special around the [...]

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How does your company’s communication style stack up when it comes to customer service communication? Chances are that you and your employees think you provide great customer service. The real test of effective customer service, however, lies not with what you and your team members think. It’s what your customers think that tells the tale [...]

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As a small business owner, it’s just as important to focus on how to build a loyal customer base as it is to focus on the best way to operate your business. When you have loyal customers, you have the benefit of providing products or services to individuals who choose to return to you every [...]

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As a small business owner, you are probably quite aware of the fact that customers are the lifeblood of your business. In order to succeed for the long term, it’s important for every business to build a base of customers who are pleased with the organization’s products and services. Further, it’s also important for customers [...]

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Attracting new customers and keeping the ones you have is vital for small business success. Do your telephone customer service habits help your business accomplish its goals, or do they actually hinder your chances of developing a thriving, profitable business venture? As a small business owner, it’s vital for you to keep in mind that [...]

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